Content Removal Policy

Last updated: July 4, 2025

1. Introduction

At heyGF.AI, we are committed to maintaining a safe, legal, and respectful platform. This Content Removal Policy outlines the procedures for reporting and removing content that violates our policies, applicable laws, or individual rights. We take all content removal requests seriously and aim to address them promptly and fairly.

All content on our platform is 100% AI-generated using advanced machine learning technologies. However, we understand that concerns may arise regarding content that appears to depict real individuals or violates community standards.

2. Types of Content Removal Requests

We accept and review the following types of content removal requests:

2.1 Likeness or Identity Claims

If you believe that AI-generated content on our platform depicts your likeness without proper consent, you may request its removal. We will investigate and remove such content if consent cannot be confirmed or if your consent is void under applicable law.

2.2 Illegal Content

Content that violates local, national, or international laws, including but not limited to:

  • Content involving minors
  • Non-consensual intimate content
  • Content promoting illegal activities
  • Hate speech or discriminatory content
  • Content violating intellectual property rights

2.3 Platform Policy Violations

Content that violates our Terms of Service, Community Guidelines, or other platform policies.

2.4 Payment Partner Requirements

Content that violates the standards of our payment partners, card associations, or payment processors.

3. How to Submit a Content Removal Request

3.1 Required Information

All content removal requests must include the following information:

  • Your full name and contact information
  • Specific URL(s) or screenshots of the content in question
  • Detailed explanation of why the content should be removed
  • Legal basis for the removal request (if applicable)
  • Statement of good faith belief that the content is unauthorized
  • Statement that the information provided is accurate
  • Electronic or physical signature

3.2 Submission Methods

Submit your content removal request through:

  • Email: support@heygf.ai with subject line "Content Removal Request"
  • Our Contact Form with "Content Removal" selected as the category
  • In-app reporting tools (where available)

3.3 Supporting Documentation

Please provide any supporting documentation that helps establish your claim, such as:

  • Government-issued identification (for identity claims)
  • Legal documentation supporting your claim
  • Screenshots or evidence of the problematic content
  • Any relevant correspondence or legal notices

4. Content Removal Process

4.1 Initial Review

Upon receiving a content removal request, we will:

  • Acknowledge receipt within 24 hours
  • Assign a unique case reference number
  • Conduct an initial review of the request
  • Verify the completeness of submitted information

4.2 Investigation

Our investigation process includes:

  • Reviewing the reported content against our policies
  • Verifying the legitimacy of the removal request
  • Consulting legal counsel when necessary
  • Checking for consent documentation (for identity claims)
  • Evaluating compliance with applicable laws

4.3 Timeline

Emergency Situations: Content that appears to involve illegal activity or poses immediate harm will be temporarily removed pending investigation within 24 hours.

Standard Requests: All content removal requests will be resolved within 7 business daysof receipt. Complex cases requiring additional investigation may take longer, but we will provide regular updates.

Frivolous or Abusive Requests: Requests determined to be frivolous, abusive, or made in bad faith may be rejected immediately.

5. Content Removal Decisions

5.1 Content Will Be Removed If:

  • The content violates applicable laws
  • The content violates our Terms of Service or Community Guidelines
  • Proper consent for depicted likeness cannot be confirmed
  • The requester demonstrates valid legal grounds for removal
  • The content violates payment partner requirements

5.2 Content Will Not Be Removed If:

  • The content is clearly AI-generated and does not violate any policies
  • Proper consent was obtained and documented
  • The request lacks sufficient evidence or legal basis
  • The content is protected by fair use or other legal exceptions
  • The request is determined to be frivolous or abusive

5.3 Notification of Decision

We will notify the requester of our decision via email, including:

  • The outcome of the review
  • Explanation of our decision
  • Actions taken (if any)
  • Appeal process information (if applicable)

6. Appeal Process

If you disagree with our content removal decision, you may appeal by:

  • Replying to our decision email with "APPEAL" in the subject line
  • Providing your case reference number
  • Submitting additional evidence or legal arguments
  • Explaining why you believe our decision was incorrect

Appeals will be reviewed by our senior management team and legal counsel within 7 business days.

For disputes regarding consent validity under applicable law, we will allow such disagreements to be resolved by a neutral third party, with heyGF.AI bearing the expense of such dispute resolution.

7. Counter-Notification Process

If content was removed based on a third-party complaint and you believe the removal was improper, you may submit a counter-notification including:

  • Your contact information and electronic signature
  • Identification of the removed content
  • Statement of good faith belief that removal was due to mistake or misidentification
  • Consent to jurisdiction and service of process

We will review counter-notifications and may restore content if appropriate after allowing time for the original complainant to seek legal action.

8. Abuse Prevention

To prevent abuse of our content removal system:

  • Repeated frivolous requests may result in blocking of future requests
  • False statements may result in account termination
  • We may require additional verification for suspicious requests
  • Legal action may be taken against abusive requesters

Making false statements in content removal requests may constitute perjury and could result in civil and criminal penalties.

9. Transparency and Reporting

We maintain records of content removal requests for transparency and legal compliance. We may publish periodic transparency reports detailing:

  • Number of removal requests received
  • Types of content removed
  • Response times and resolution rates
  • Appeal outcomes

10. Legal Compliance

This policy is designed to comply with applicable laws and regulations, including:

  • Digital Millennium Copyright Act (DMCA)
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Local and international privacy laws
  • Platform liability regulations

We cooperate with law enforcement and regulatory authorities as required by law.

11. Contact Information

For content removal requests or questions about this policy, contact us:

Related policies: